PRIVACY POLICY:
This document provides information relating to how Central Communication Clinic handles any information provided to us by website visitors, patients/clients, and associates.
This information includes personal and financial information as defined in the General Data Protection Regulation (GDPR) 2016.
Central Communication Clinic uses the information we collect in accordance with all laws concerning the protection of personal data, including the Data Protection Act 1998 and the GDPR 2016. As per these laws, Central Communication Clinic are data controllers. Your individual clinician will also have their own privacy policies as data controllers and processors.
Keeping Your Records
Central Communication Clinic complies with the General Data Protection Regulation (“GDPR”) and is committed to protecting your personal information. This policy describes our procedures for ensuring that personal information about clients is processed fairly and lawfully.
It contains important information about what personal details Central Communication Clinic collect, what we do with the information, who we may share it with and why; and your choices and rights when it comes to the personal information you have given.
Central Communication Clinic may need to make changes to this Privacy Policy in the future and update the policy with any important changes.
Collection of Personal Information
To provide you with a meaningful and high standard of care and attention, Central Communication Clinic requires to hold accurate personal information about you.
The Nature of Personal Information
Only personal information which is relevant to the care, support and treatment of the client will be obtained and only with consent. The type of information Central Communication Clinic hold would include:
· Date of birth
· Address of the client’s home
· Home Telephone & / or Mobile Telephone Numbers
· Email Addresses
· Name of GP Surgery
· Name of previous Educational Establishment (if applicable)
· Relevant Medical Diagnosis & Development History
· Email Correspondence from other Healthcare Professionals (as mutually agreed)
· Written Reports
Sources of Personal Information
Personal information about a client is usually obtained initially from the client or a family member either verbally or through written means e.g. email, Short Message Service (text message).
Only with your consent would information from other professionals working with you be sought e.g. General Practitioner Doctor, Psychiatrist, Mental Health Nurse, Social Worker, Occupational Therapist, Counsellor.
Sharing of Personal Information
Only with your consent would Central Communication Clinic submit verbal or written reports with other professionals.
Unless Central Communication Clinic is required to by law, Central Communication Clinic will not disclose any personal information relating to you.
Central Communication Clinic does not employ agents to process personal data, for example, specialist mailing companies to send out communications, nor do we give or sell client details to any third parties.
Usage of Personal Information
Personal information is used to provide individually tailored and meaningful assessment, diagnosis, and intervention where appropriate.
Personal information is used in order to communicate with clients via post, telephone call or email. These communication channels will only be used if consent has been given.
Storage of Personal Information
Documents which contain confidential information such as reports and clinical notes are password protected.
Any paper based confidential information such as assessments are stored securely in locked filing cabinets in accordance with Data Protection Regulations.
After the assessment, paper based information relating to the client will be destroyed.
UK Data Protection Law and EU General Data Protection Regulations
Central Communication Clinic and any associates working with Central Communication Clinic are registered with the Information Commissioner's Office (ICO) as a Data Controller and Processor. For further information: ICO Information Commissioner's Office (ICO)
Central Communication Clinic: Lawful Basis for Processing Personal Information
Central Communication Clinic’ lawful basis for processing and storing personal information is one of ‘legitimate interest’ (under article 6 of GDPR). Central Communication Clinic cannot adequately deliver a service to a client without processing their personal information. As it is both a necessity for service delivery and of benefit to a client, Central Communication Clinic has a legitimate interest to process and store data. Data relating to an individual’s health is classified as ‘Special Category Data’ under section 9 of the GDPR. The regulations specify that health professionals who are “legally bound to professional secrecy” may have a lawful basis for processing this data. Speech and Language Therapists, Clinical Psychologists and Nurses are legally bound to keep client information confidential, and it is under this condition that Central Communication Clinic processes and stores personal information.
Your Rights
Your key rights, as a client, that will be protected by GDPR are as follows:
Ø The right to be informed
Ø The right to access
Ø The right to rectification
Ø The right to erasure (where appropriate)
Ø The right to restrict processing
Ø The right to data portability
Ø The right to object
Ø The right not to be subject to automated decision-making including profiling
For further information, visit www.ico.org.uk/for-the-public/is-my-information-being-handled-correctly.
Where do we keep your personal information?
We take your privacy very seriously. We are committed to taking reasonable steps to protect any individual identifying information that you provide to us. To prevent unauthorised disclosure or access to your information, we have implemented physical and electronic security safeguards. All personal information provided is stored in compliance with General Data Protection Regulations (GDPR) rules. We also keep client information using ‘Zanda’ practice management/record keeping software which is GDPR compliant, uses secure login and data encryption to keep records secure.
How long do we keep your personal information?
Adult health records not covered by any other section are usually retained for eight years.
Children's records are retained until their 25th birthday, or 26th if the patient was 17 when treatment ended.
mental health records including psychology records are retained for 20 years after cessation of treatment or 10 years after death (previous guidance cited eight years after death)
Where do we send your personal information to?
We send any reports/letters to you or to anyone we are required by law to inform. All reports that are sent electronically are sent as attachments.
We send reports to other health care providers when requested by and authorised by you.
How can I see all the information you have about me?
You can make a subject access request (SAR) by contacting us. We may require additional verification of your identity. We will aim to provide you with SAR information within 30 days of your written request.
What if my information is incorrect?
Please contact us. We may require additional verification that you are who you say you are to process this request.
How can I have my information removed?
If you want to have your data removed, we have to determine if we need to keep the data, for example in case HMRC wish to inspect our records. If we decide that we should delete the data, we will do so without undue delay.
Website and Cookie Policy
Our website is hosted in data centres in the United Kingdom which comply with GDPR rules.
Like many other websites, the Central Communication Clinic website uses cookies. Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website. The cookies we use are 1st party cookies. We do not use any 3rd party cookies (these are often used to track behaviour across a range of websites, so targeted advertising can then be applied.)
Like most websites, our website uses Google Analytics (GA) to track user interaction. Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and what content is most visited. This helps to ensure that our website is responding to your needs in the best way possible. If you do not consent, you must turn off cookies or refrain from using the site.
Record of payments and retention of payment information
We keep records of invoices, payments, and receipts for accounting purposes. We are required to retain this information for 7 years in line with HMRC requirements. After seven years we delete and/or shred this information.
How do I make a complaint?
If you wish to raise a complaint on how we have handled your data, you can contact us via email. Please contact us for further information about next steps if your complaint has not been resolved.
If you wish to access the information that Central Communication Clinic hold with respect to your information, please contact in writing by email.
